FAQ
Frequently Asked Questions
We’re here to make your shopping experience as seamless as possible. If you have a question that isn’t answered below, please contact our Customer Care team, we’ll be happy to help.
Is AJIUN jewellery waterproof?
Yes. Our jewellery is designed to withstand everyday exposure to water, including hand washing and light rain. While our pieces are made for daily wear, we recommend avoiding prolonged exposure to harsh chemicals, swimming pools and hot tubs to help preserve their beauty for years to come.
Will my jewellery tarnish?
Our jewellery is crafted from premium stainless steel with high-quality gold plating, making it highly resistant to tarnishing. With proper care, your AJIUN pieces are designed to retain their shine and elegance over time.
Is your jewellery hypoallergenic?
Yes. Our jewellery is made from stainless steel, which is generally suitable for sensitive skin. If you have a known metal allergy, we recommend consulting your healthcare professional before wearing any jewellery.
Can I wear my jewellery every day?
Absolutely. AJIUN jewellery is designed for everyday luxury. Whether you’re at work, attending a special event or enjoying a casual day out, our pieces are made to complement your lifestyle beautifully.
Does the gold colour fade?
Our premium gold plating is designed for long-lasting wear. While no plated jewellery lasts forever, proper care will significantly extend its lifespan and maintain its luxurious finish.
How should I care for my jewellery?
To keep your jewellery looking its best:
• Store each piece separately in a soft pouch or jewellery box.
• Avoid direct contact with perfumes, lotions and household cleaning products.
• Wipe gently with a soft cloth after wearing.
• Remove jewellery before using abrasive chemicals or participating in heavy manual activities.
Do you offer gift packaging?
Yes. Every AJIUN order is carefully packaged, making it perfect for gifting or treating yourself.
How long does delivery take?
Orders are usually processed within 1–2 working days.
Delivery times vary depending on your location and the shipping option selected during checkout. You’ll receive tracking information once your order has been dispatched.
Do you ship internationally?
Yes. We ship to many countries worldwide. Shipping costs and delivery times are calculated during checkout based on your destination.
Can I return my order?
Yes. If you’re not completely satisfied, you may return eligible items within our returns period, provided they are unworn and in their original condition.
Please visit our Returns Policy page for full details.
What if my jewellery arrives damaged?
While we take great care in packaging every order, if your item arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery with photographs of the item and packaging so we can resolve the issue promptly.
Can I wear AJIUN jewellery while exercising?
We recommend removing your jewellery before strenuous exercise to minimise exposure to sweat, impact and friction, helping to preserve its finish.
How can I contact AJIUN?
Our Customer Care team is always happy to help.
Simply visit our Contact Us page , email us, or use the chat button and we’ll respond as quickly as possible.
